Frequently Asked Questions
Below are some questions and answers which we often deal with.
If you have a question that is not covered here, please contact us.
Registration offers technicians access to the latest products/samples at exclusive prices and to join the Lash Factor community to receive offers and support in the industry.
Daily cleaning is necessary to maximize the life of the extensions. Our Lash And Brow Cleanser is perfect for cleaning the lashes of any makeup or oils. Our cleanser is SLS free and designed specifically for lashes.
Yes we ship worldwide. However, Elleebana and Belmacil products can only be shipped to addresses in the British Isles.
Orders are processed during office hours Monday-Friday 8-4. Orders made after 2pm may be dispatched the following working day. For Next Day Delivery orders must be placed by 2pm. Next Day delivery is Mon-Fri. If you order on a Friday then your order will be guaranteed to arrive on the following Monday and not Saturday. Orders placed after 2pm on a Friday will not be posted until Monday so if you pay for Next Day Delivery on a Friday after 2pm then you will not receive it until the following Tuesday. We do now offer Guaranteed Saturday delivery and this must be placed by 2pm on Friday. Sometimes orders can be placed later than 2pm so if you are desperate then email or call the office to check.
All parcels are sent 1st class with signed for delivery. Samples are sent via regular 1st class delivery. Heavy items will be sent via courier. Please note the majority of our orders do arrive the following day but 1st class post can be anything from 1-3 working days as stated by Royal Mail.
Your skin regenerates daily, so it is always difficult to say how long a henna skin stain is going to last on a certain skin type in the brow area as our skin varies from individual.
Some clients have oily skin and some clients have dry skin and these conditions can affect the longevity of the skin stain and make the skin more resistant to staining.
We say skin stain results can last anywhere from 2 – 14 days on the skin, using darker colours will give a more powerful and long lasting skin stain. The darker colours such as the black and dark brown in the Elleebana range contain a higher percentage of indigo powder which helps to neutralise warmth and more powerful results. You can mix the darker pigments in with the lighter colours in the range e.g. 5% Black with 95% Blonde.
Leaving henna on for the full 20 – 30 mins and allowing it to dry completely can help give the best skin stain results. Always ensure the skin is thoroughly cleansed before hand. You can also add layers of henna as it dries, some clients that have more resistant skin benefit from this type of application.
Lotions, sweat, hair products and anything else on the skin will be a barrier between the skin cells and henna causing a lighter henna stain. Make sure the skin is completely clean before applying henna. Wash the area with cleanser and Elleebana shampoo and please note: Self-tanning products, body butters, sunscreens and other really deep moisturizers can take a couple days to clear the skin cells. This will affect your henna stain.
Henna on the hair should last for many weeks and there is a good market of clients that say they feel henna lasts longer on the hair than some permanent brow tints. Elleebana Henna also contains nutrients to help restore hair growth and natural shape of the eyebrows.
Skincare, moisturisers, sunscreen, spray tans can take a couple of days to leave the skin cells and these are usually the culprits for these issues. You must clean the skin as much as possible to increase your chance of having a better skin stain and long lasting result on the hair.
There are many ratios that you can use with Elleebana Henna, that is what we love about it, you can come up with nearly any colour combination and customise for your clients’ needs.
Here’s some simple examples to create more of an ash tone:
Ash blonde – 10% black and 90% blonde
Ash light brown – 10% black and 90% light brown
Ash natural brown – (10% black or 10% dark brown) and 90% natural brown
Adding Black or Dark Brown to your mix will really help achieve a longer lasting result and help to neutralize warmth. It is always going to depend on the base hair colour of your clients. Elleebana offers some really light colours for those clients that only want a subtle tint for the hair and no skin stain.
If there is spray tan in the skin cells then there is a chance it will throw a yellow or green tone on the skin around the brow hairs. It is always best if your clients can avoid spray tan for two weeks before having brow henna applied.
On many clients the colour is perfect straight after the application, however, if there is some warmth it can cool down as quick as 10 minutes and on some clients, it can take an hour or two. It does depend on the colours used and the base hair colour of the client.
NO – do not tint lashes with Elleebana Brow Henna. Please use professional lash tinting products for this procedure.
Yes – most henna for eyebrows does contain a very small amount of P-Aminophenol, Phenylenediamine or Diamino-phenoxyethanol, and some people can have sensitivities to these ingredients. Their purpose is to give the henna a faster processing time, neutralize the warmth and give a longer lasting result. Without these ingredients they will not process fast enough and there would be no point in having this as a beauty treatment in a salon. The service would take too long and the results would not be sufficient.
You can apply a darker colour over the top straight away. Elleebana Brow henna is customisable and has a wide spectrum of colours going from Black to a very light Blonde, so you can mix a lot of the colours together, but you can also apply another layer over the top if you feel like you want a darker result.