Frequently Asked Questions
Below are some questions and answers which we often deal with.
If you have a question that is not covered here, please contact us.
Registration offers technicians access to the latest products/samples at exclusive prices and to join the Lash Factor community to receive offers and support in the industry.
Yes we ship worldwide. However, Elleebana and Belmacil products can only be shipped to addresses in the British Isles.
Orders are processed during office hours Monday-Friday 8-4. Orders made after 2pm may be dispatched the following working day. For Next Day Delivery orders must be placed by 2pm. Next Day delivery is Mon-Fri. If you order on a Friday then your order will be guaranteed to arrive on the following Monday and not Saturday. Orders placed after 2pm on a Friday will not be posted until Monday so if you pay for Next Day Delivery on a Friday after 2pm then you will not receive it until the following Tuesday. We do now offer Guaranteed Saturday delivery and this must be placed by 2pm on Friday. Sometimes orders can be placed later than 2pm so if you are desperate then email or call the office to check.
All parcels are sent 1st class with signed for delivery. Samples are sent via regular 1st class delivery. Heavy items will be sent via courier. Please note the majority of our orders do arrive the following day but 1st class post can be anything from 1-3 working days as stated by Royal Mail.
What Is Brow Henna?
Brow henna is a product based on Indian henna. Colour pigments have been added to give the henna a beautiful light to dark brown colour. Because if you work with pure henna, you will eventually get a reddish print on the skin. That is, for example, the result with traditional henna decorations in many Eastern countries. In addition, the colour pigments ensure that the henna draws into the skin more quickly. So you do not have to wait for hours, as is the case with pure henna. Brow henna is therefore never pure nature, which some brands also claim.
How long is brow henna visible?
As we said earlier, brow henna stains the skin for five to fourteen days. How long this will be exactly, depends on a number of factors. The result usually disappears faster on oily skin. Just like make-up disappears earlier from oily skin. But also when you use a lot of cleaning products, the effect fades earlier. How long you enjoy it, therefore, differs per person. Because of this, never make a promise as an eyebrow specialist. But let your customer know that it depends on the experience of her first time. Advice to enjoy it for as long as possible is to clean the eyebrows as little as possible and to wet them.
Cleanness Above Everything
The cleaner the skin, the better the henna can penetrate the skin. By scrubbing the eyebrows in advance, you remove dead skin cells and the dye can do its job better. Therefore, it is useful to ask if the customer wants to scrub her skin the evening or morning before the treatment.
Step 1: Patch Test
Just like normal eyebrow and hair dye, people can be allergic to eyebrow henna. Therefore always do a patch test if a customer wants a henna treatment for the first time. Put a speck of henna on her arm, let it retract and remove after 15 minutes. If the customer does not have an allergic reaction within 48 hours, you can use Dyotics Brow Henna careless next time. This also applies to other henna brands, like Supercilium Brow Henna. It is handy to ask at the first time if your client wants to visit a few days before her first treatment.
Step 2: First Shaping
With Dyotics Brow Henna you can create super-tight brows. But only when the eyebrows are well depilated of course. Thread or wax the brows first. For example with Mrs.Highbrow Wax
This soft pearl or golden wax can be applied with a spatula. You do not have to use strips, because you can remove the wax easily when it is hardened. Therefore, you can lay it flat against the eyebrow. For the tightest results.
Step 3: Choose the Colour
Dyotics Brow Henna is available in various shades, from blond to almost black. Take a good look at which colour suits your customer, and discuss the wishes very well. It is difficult to determine exactly in advance how a colour will develop. This is dependent on skin type. For that reason, it’s better not to go too dark the first time. Repeat the process rather than having a disgruntled customer who finds her eyebrows too dark. You can slightly soften the colour with Dyotics Brow Henna Tint Remover But remember that Brow Henna has just been developed for a long-lasting result, so you do not brush it off easily.• Honey: honey blonde colour, for the light to medium-tinted skin and blonde to dark blonde eyebrows. Depending on the undertones of skin, the colour may turn warmer or cooler.
• Taupe: a light, golden brown tint. Wonderful for redheads. Perfect for light to medium skin and anyone with cool eyebrows less beautiful.
• Natural Brown: dark as blond / brown, cooler and darker than Blonde. Perfect for medium skin and blonde to dark-blonde brows.
• Dark Brown: nicely dark brown colour, not too warm but certainly not too cool. Perfect for the tinted skin tone and blonde to dark-blond eyebrows.
• Raven: an intense ashy brown colour. Especially for the tinted to dark skin tone. And anyone who loves dark eyebrows!
Step 4: Blend
Mix one scoop of henna powder with 12-15 drops of warm to hot water. Mix until an evenly and smooth substance has formed. Let the paste for a few minutes to thicken. The henna paste should not be too fluid if you apply it! If you do this, there is a chance that the colour will turn yellowish-green.
Step 5: Cleanse the Skin
Make the eyebrows oil-free with a cotton pad with Dyotics Skin Prep Lotion. The cleaner the skin the better the henna will stay on the skin. Then dry the skin well.
Step 6: Apply Dyotics Brow Henna
Apply the henna with an angled brush. Dyotics Henna Kit contains a perfect eyebrow brush. Or use a Mrs.Highbrow angled brush. Stamp and press the henna into the skin and make sure the henna is evenly on the skin. Start at the last part of the eyebrows, and work forward. Make sure the entire eyebrow is covered with a thick layer of henna paste. All skin must be covered.
Step 7: Correct
By applying Brow Henna with a slanted brush, you can work extremely precisely. Remove small irregularities with a cotton swab with tint remover. Finally, tighten the eyebrow with a cotton swab with a tint remover or water.
Step 8: Development Time
The best result is achieved when the brow henna retracts for at least 20 minutes. The longer the paint absorbs, the deeper it penetrates into the skin and the longer it lasts. Are you afraid that eyebrows become too intense? Take a light colour and stick to the contact time, instead of letting a darker colour retract longer. In the latter case, your customer will enjoy it for a shorter time.
Step 9: Remove the Front Part
The most beautiful eyebrow is an eyebrow with an ombre effect. Whether it is applying make-up, permanent make-up or eyebrow henna. In other words, the eyebrow goes from light to dark. That is why you remove the attack earlier. After 5 to 10 minutes. Use a damp, not too wet cotton pad, with plain water.
Step 10: Remove the Rest of the Henna
After another 15 to 20 minutes, you can remove the rest of the brow henna. Result: a beautiful henna layer on the skin that last for 5-14 days.
Brow Henna aftercare
To ensure that your client enjoys her Henna Brows for as long as possible, you can provide her with the following tips:
• Do not wet the eyebrows for the first 24 hours
• Use as little cleaning products as possible
• Do not apply too many creams to the eyebrows
• Watch out with the sun and suntanning beds. Not only does the colour fade faster, the sun can also trigger an allergy!
Yes – most henna for eyebrows does contain a very small amount of P-Aminophenol, Phenylenediamine or Diamino-phenoxyethanol, and some people can have sensitivities to these ingredients. Their purpose is to give the henna a faster processing time, neutralize the warmth and give a longer lasting result. Without these ingredients they will not process fast enough and there would be no point in having this as a beauty treatment in a salon. The service would take too long and the results would not be sufficient.
Skincare, moisturisers, sunscreen, spray tans can take a couple of days to leave the skin cells and these are usually the culprits for these issues. You must clean the skin as much as possible to increase your chance of having a better skin stain and long lasting result on the hair.
There are many ratios that you can use with Elleebana Henna, that is what we love about it, you can come up with nearly any colour combination and customise for your clients’ needs.
Here’s some simple examples to create more of an ash tone:
Ash blonde – 10% black and 90% blonde
Ash light brown – 10% black and 90% light brown
Ash natural brown – (10% black or 10% dark brown) and 90% natural brown
Adding Black or Dark Brown to your mix will really help achieve a longer lasting result and help to neutralize warmth. It is always going to depend on the base hair colour of your clients. Elleebana offers some really light colours for those clients that only want a subtle tint for the hair and no skin stain.
Your skin regenerates daily, so it is always difficult to say how long a henna skin stain is going to last on a certain skin type in the brow area as our skin varies from individual.
Some clients have oily skin and some clients have dry skin and these conditions can affect the longevity of the skin stain and make the skin more resistant to staining.
We say skin stain results can last anywhere from 2 – 14 days on the skin, using darker colours will give a more powerful and long lasting skin stain. The darker colours such as the black and dark brown in the Elleebana range contain a higher percentage of indigo powder which helps to neutralise warmth and more powerful results. You can mix the darker pigments in with the lighter colours in the range e.g. 5% Black with 95% Blonde.
Leaving henna on for the full 20 – 30 mins and allowing it to dry completely can help give the best skin stain results. Always ensure the skin is thoroughly cleansed before hand. You can also add layers of henna as it dries, some clients that have more resistant skin benefit from this type of application.
Lotions, sweat, hair products and anything else on the skin will be a barrier between the skin cells and henna causing a lighter henna stain. Make sure the skin is completely clean before applying henna. Wash the area with cleanser and Elleebana shampoo and please note: Self-tanning products, body butters, sunscreens and other really deep moisturizers can take a couple days to clear the skin cells. This will affect your henna stain.
Henna on the hair should last for many weeks and there is a good market of clients that say they feel henna lasts longer on the hair than some permanent brow tints. Elleebana Henna also contains nutrients to help restore hair growth and natural shape of the eyebrows.
On many clients the colour is perfect straight after the application, however, if there is some warmth it can cool down as quick as 10 minutes and on some clients, it can take an hour or two. It does depend on the colours used and the base hair colour of the client.
NO – do not tint lashes with Elleebana Brow Henna. Please use professional lash tinting products for this procedure.
You can apply a darker colour over the top straight away. Elleebana Brow henna is customisable and has a wide spectrum of colours going from Black to a very light Blonde, so you can mix a lot of the colours together, but you can also apply another layer over the top if you feel like you want a darker result.
Daily cleaning is necessary to maximize the life of the extensions. Our Lash & Brow Cleanser is perfect for cleaning the lashes of any makeup or oils. Our cleanser is SLS free and designed specifically for lashes.
If there is spray tan in the skin cells then there is a chance it will throw a yellow or green tone on the skin around the brow hairs. It is always best if your clients can avoid spray tan for two weeks before having brow henna applied.